PRIVACY POLICY
Norwich Window Cleaning & Exterior Care
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1. Introduction
Norwich Window Cleaning & Exterior Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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2. Information We Collect
a) Information You Provide Directly
We may collect personal information that you provide to us, including:
- Name
- Address
- Email address
- Phone number
- Information submitted through contact forms or quote requests
b) Information We Collect Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Referring website
c) Service Information
To deliver our services, we may also collect:
- Property details relevant to window cleaning, gutter cleaning, fascia and soffit cleaning, and exterior care services
- Access instructions or special requirements
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3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Deliver and manage our services
- Schedule and confirm appointments
- Process payments
- Improve our website and services
- Comply with legal obligations
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4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing your data:
- Contract – to provide services you request
- Legitimate Interests – to operate and improve our business
- Legal Obligation – to comply with applicable laws
- Consent – for marketing communications (where applicable)
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5. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Ensure the website functions properly
- Analyse website traffic
- Improve user experience
You can control or disable cookies through your browser settings.
We may also use analytics tools (such as Google Analytics) to better understand how visitors interact with our website.
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6. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Payment processors
- Website hosting and IT service providers
- Analytics providers
- Legal or regulatory authorities where required
All third parties are required to respect the security of your personal data and process it in accordance with the law.
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7. Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services
- Maintain business and financial records
- Meet legal, tax, and regulatory obligations
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8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
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9. Your Rights
Under UK data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time (where applicable)
To exercise any of these rights, please contact us using the details below.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
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10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
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11. Contact Details
Norwich Window Cleaning & Exterior Care
Email: norwichwindowcleaningandexteriorcare@outlook.com
Phone: 07496033463
Address: 15 Charles Close, Wroxham, Norfolk, NR12 8TU
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
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End of Privacy Policy
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